Effective date: 27 August 2026
These Terms and Conditions apply when you visit or purchase from Mio&Gem through this website. By placing an order, you agree to these terms. Nothing in these terms excludes rights that cannot lawfully be excluded, including rights under the Australian Consumer Law and any mandatory consumer law that applies where you live.
1. About Mio&Gem
Mio&Gem designs and sells natural crystal bracelets and related accessories. Contact us at hello@mioandgem.com.
2. Products and natural variation
Our bracelets use natural stones and are assembled in small batches or to order. Colour, pattern, inclusions, translucency, bead size and finish may vary slightly from photographs. These natural variations are not defects. Measurements are approximate, and screen settings may affect how colours appear.
Product descriptions, photographs and sizing information form part of your purchase decision. Please contact us before ordering if you need clarification.
3. BaZi and crystal information
Our BaZi tool, crystal recommendations and wellness content are provided for personal reflection, cultural interest and product discovery. They are not medical, psychological, legal or financial advice, and they do not diagnose, treat, prevent or cure any condition. We do not guarantee spiritual, health, relationship, career or financial outcomes. Seek an appropriately qualified professional for advice relating to your health or important decisions.
4. Prices, currency and taxes
Prices are shown in Singapore dollars (SGD) unless stated otherwise. Any conversion shown by your bank or payment provider is indicative and may include their fees. Delivery charges, duties and taxes are shown or described before purchase where we can reasonably determine them. Customers are responsible for import duties or local charges imposed by their destination unless checkout states otherwise.
5. Orders and payment
Submitting an order is an offer to purchase. We may decline or cancel an order before dispatch where an item is unavailable, payment cannot be authorised, information is incomplete, fraud is suspected, or an obvious pricing or listing error occurred. If payment has been taken for a cancelled order, we will refund it promptly to the original payment method.
Payments are processed by the payment methods displayed at checkout, including PayPal when enabled. Your use of a payment provider is also subject to that provider’s terms and privacy policy.
6. Production and delivery
Most bracelets are prepared to order. We aim to dispatch within approximately 7 business days. Estimated transit times are generally 5–7 days to Singapore, 4–6 days to Malaysia, Hong Kong and Taiwan, and 7–14 days to other supported destinations. These are estimates, not guarantees. Customs, carriers, weather and events outside our reasonable control may cause delays.
Please provide a complete and accurate delivery address. Contact us immediately if it is wrong. Once an order has entered production or been dispatched, changes may not be possible. Tracking is provided where available.
7. Returns and change of mind
In addition to your legal rights, we offer a 7-day change-of-mind return period from delivery. To request a return, email hello@mioandgem.com with your order number before the period ends.
For a change-of-mind return, the bracelet must be unworn, unaltered and undamaged, with its original packaging, cards and accessories. You are responsible for return postage unless we made an error or the item is faulty. We recommend tracked return delivery. Once an eligible return is received and inspected, we aim to issue the refund to the original payment method within 7 business days.
BaZi-recommended bracelets are covered by this 7-day policy unless they have been individually altered beyond the standard product options. Promotional or sale items are subject to any change-of-mind conditions shown on their product page. These voluntary conditions do not limit rights relating to faulty, unsafe, misdescribed or otherwise non-compliant goods.
8. Faulty, damaged or incorrect goods
If an item arrives faulty, damaged, unsafe, materially different from its description, or is not the item ordered, contact us with your order number and photographs. Depending on the circumstances and applicable law, the remedy may be repair, replacement, refund and/or reimbursement of reasonable return costs. Your statutory consumer guarantees operate in addition to our voluntary return policy and cannot be excluded.
9. Bracelet care and repairs
Normal wear, accidental damage, misuse, exposure to chemicals, unauthorised alteration and failure to follow care guidance are not manufacturing defects. Our current care and restringing support is described on the Care Guide. Any extra promise we make applies in addition to your statutory rights.
10. Intellectual property
The Mio&Gem name, product designs, photographs, written content, BaZi presentation, software and other original website material belong to Mio&Gem or its licensors. You may use the website for personal shopping only. You must not reproduce, scrape, sell, publish or commercially exploit our material without written permission, except where permitted by law.
11. Accounts and website use
You are responsible for information submitted through your account and for keeping login details secure. You must not misuse the website, interfere with its operation, introduce malicious code, attempt unauthorised access or use it for unlawful activity. We may restrict access where reasonably necessary to protect customers, the website or our legal rights.
12. Privacy
Our Privacy Policy explains how we collect and use personal information. By using checkout or creating an account, you acknowledge that policy. Payment information is handled by the relevant payment provider and is not stored by us except as permitted through that provider’s secure systems.
13. Liability
To the maximum extent permitted by law, Mio&Gem is not responsible for losses caused solely by events outside our reasonable control or by use of products contrary to supplied instructions. Nothing in these terms limits liability or remedies that cannot lawfully be limited, including liability arising from applicable consumer guarantees.
14. Governing law
These terms are governed by the laws of Australia. You retain any mandatory consumer protections available in your place of residence. The parties will first try in good faith to resolve a dispute by contacting hello@mioandgem.com.
15. Changes to these terms
We may update these terms for future orders. The version displayed when you place an order applies to that order unless a change is required by law. If part of these terms is unenforceable, the remaining terms continue to apply.
16. Contact
Questions, returns and complaints: hello@mioandgem.com.